We initially had a very positive experience with Central Cooling & Heating—the technician was professional, knowledgeable, and everything appeared to be working properly when the service was completed. We also had this system installed by them just last year, so we expected it to be reliable.
However, our AC stopped working shortly after that recent visit, which is extremely frustrating—especially during a period of high temperatures. This is not just an inconvenience for us; we have a brachycephalic dog at home, and this situation poses a real health risk.
Given both the recent service and the relatively new installation, we expected far better reliability and are disappointed to now be dealing with a system failure so soon after. We are hoping for a prompt and urgent response to resolve the issue.
We will update this review based on how quickly and effectively this is addressed.
Update!
After my initial review, Central Cooling & Heating quickly made things right. Our AC stopped working shortly after a recent service, but their team responded in less than 24 hours, which we really appreciated—especially given the heat and the urgency for our household.
The technician who came out was professional, thorough, and clearly explained what went wrong. They were also very apologetic for the inconvenience and worked efficiently to get our system back up and running.
We had our system installed by them last year, so it was reassuring to see them stand behind their work and respond quickly when an issue came up. While the situation was stressful, their follow-up service and responsiveness made a big difference.
Thank you to the team for taking care of this so quickly.
Response from the owner:Hi Rachel! We’re thrilled to hear Noel did a fantastic job servicing your AC and that you're happy with the results. Thank you for your kind words and the 5-star review—your recommendation means a lot to us!