Our Customer Reviews Are In

Chris did a wonderful job and was great explaining what was wrong

Rich from Central Air was the best person to come today! Reviewing my cooling system, he easily updated settings, made a repair on a poorly installed (by another company) filter insert and reassured me all is well. Additionally, he found issues with the water heater and arranged for a plumber to come and remedy the problem. Purchasing the annual service check from Central Air was the best thing I’ve done since purchasing my home and I’m happy to know I’m in good hands. Colleen Carroll, Milwaukie

The technician was wonderful. He even took off his shoes when he entered the house so it’s not to bring in dirt and grind. His attention to detail and fixing our water heater was excellent. He even took the time to educate me as well.

Kellan provided a comprehensive and informative hvac inspection. He is was great at explaining the concepts in a way that have helped us protect our system for the long-term.

I got 3 estimates for replacing my very old furnace and AC. The first company was way overpriced for a low-tier furnace and didn’t even mention a heat pump option.
Then Jeff from Central Air came and I felt so relieved afterwords. I was pretty sure I was going with them. The 3rd company that came and gave an estimate was much better than the first, but Central Air still beat them on the price of product, knowing their trade and communicating that well, and not upselling me for what I needed. I appreciated that.
Alexander and his co-worker did a great job installing the furnace and heat pump. I’m a wood worker and I appreciated their detail and communication. Professional and hard working guys.
It’s been 3 days now and it runs perfectly and pretty happy about it.
Thanks Central Air!

Highly recommend Central Air! I had Kellan Cox as my technician and he took the time to explain everything and answered all of my questions, making the experience pleasant and stress free. Thank you Kellan!

Thank you so much to Jake for always providing such reliably friendly and thorough maintenance on my mini split system!

Michael was very helpful and quick. Explained everything very well. Highly recommend

Cody did an amazing job with our sink replacement installation!!! He was friendly and thorough as well as quick. Can’t recommend enough!

Michael was excellent! Service call.

Simply the best. They take care of your system like it is their own.

Kenny came out to help when my furnace stopped working on the coldest day of the year. Same-day service had no extra charge! Super friendly customer service all around. Heater was up and running quickly, but Kenny made sure the whole system was running smoothly (he didn’t just slap a bandaid on). I’m so glad I found an honest and thorough company. Highly recommend!

Chris came today and serviced our ancient furnace. He was enthusiastic about the company he worked for and the job that he clearly enjoys doing every day. I hope to see Chris again the next time we have heating or air-conditioning services that need to be done.

Very knowledgeable, personable and got the job done right the first time

Chris was great! Heat is working!

Tim did our heat maintenance and did an amazing job and answered all the questions we had.

Michael V. was our technician today and we were very impressed with his service on our gas fireplace. He explained everything as he worked and did a great job getting it working again.
We were reccomended to Central Air by our daughter and son in law who recently had their fireplace serviced and needed a new furnace. They were very happy with them also.
We would definitely reccomend them to others.

Thanks,
Carrie Guidice

Had our three different HVAC units serviced today by Jake. He was very thorough in his explanations and work on the units. Greatly appreciate him coming out to care for our equipment.

Michael was prompt, friendly and helpful!

Chris has done a wonderful job troubleshooting and fixing the unseen issues. We trust his diagnostic conclusions. Thanks

Michael was very efficient with cleaning my gas fireplace and getting everything running smoothly again. Highly recommend him. Thanks for timely scheduling.

Todd was very thorough, responsive and respectful. Superb service couldn’t ask for better. Also a really nice person

I had never been so impressed with an HVAC technician as I was with Tim Newville from Central Air, Heating, and Cooling. Tim knows everything about HVAC systems and diligently takes his time to do everything right, always educating the homeowner on their options, costs, and pros/cons. Tim and Central Air have earned my business for life. I cannot recommend them highly enough.

Cody arrived with a smile and was polite, honest, and incredibly informative on the plumbing issue I had. He explained the situation and made sure I had all of my questions answered, even taking the time to answer questions above and beyond the repair he completed. The entire experience working with Central Air has been A+. Thank you.

Rich Valdez was awesome! Very thorough, informative and personable. We weren't prepared for his visit (our fault) and he was very patient rolling with the punches of the chaos of getting kids to school. He made maintenance recommendations that made sense with how he explained our system but never seemed pushy or like he was over-selling. Bonus points for remembering being at our house over the summer working on our a/c! He was fabtastic!!

Great service

Jake was my service tech today and he came prepared! Told me everything i needed to know about my furnace system and how to improve it and maintain it. Couldnt be more impressed! He helped me out with a plumber who could service my water heater as well! 10/10 experience.

Kellen was great . Thorough and efficient.

Kellan did a great job servicing the system at our house . He was honest and fast. Appreciate the hard work

Michael was very professional and took care of our concern quickly!

Always pleasant to work with this company and it’s staffs!

Kenny was friendly and competent in checking out my furnace. He can come back any time.

Rick was very friendly and communicated everything he did.

Update 1/16/26
Cody came out to install my new Koehler sink and once again, he nailed it! Cody is professional, very kind, informative and above all else knows his craft! Thank you Cody for your excellent service! I am thrilled with my new sink and it was worth the 10+ years for me to find the righ5 sink and for the stars to align! ⭐️⭐️⭐️⭐️⭐️

12/19/25
Cody came out to do some plumbing for me and I have to say it was the best plumbing experience I've had. He's very thorough, professional and informative. He took care of my primary issue in a jiffy and made sure it was working properly. He advised me of a recommended flush to my hot water heater and explained why he recommended it. Anyway he easily gets 5 ⭐️⭐️⭐️⭐️⭐️'s. I'll definitely hire him again when I need a plumber.

10/30/25
Kenny came out and serviced two of our furnaces and did a fantastic job. 5 star service from Kenny.

Installed a new furnace in my home but in the process I discovered the technician broke the bar that held in the air filter so that the filter blows back. The filter held in place prior to the install. Now waiting for a call back from them.

Michael did great work. Thanks for the help.

Excellent service! We had all of our questions answered!

Rich provided incredible service. He is an authentic, honest, meticulous, and custom service oriented person. I will be requesting Rich for all future service needs. You will be in good hands with Rich!

Rick was polite, efficient and on time! He answered all my questions and the best part, my furnace got an A+ rating! No repairs needed!

Todd did a fabulous job. He was professional and friendly, he answered my questions completely, and cleaned up the fireplace and his workspace immaculately. I can’t imagine a better service call or service agent. I hope he does our next service call.

The technicians, Jake, was great… very professional and quick . Definitely will use again

Wow, blown away by Rich’s service. He is honest, thorough, and provides exceptional high quality work. I will only request Rich for future servicing needs.

Tim was very friendly and helpful and did a great job.

Everyone at this company is so friendly! We had maintenance done on our hvac system and Jake was super helpful. Got us all tuned up and prepared for the winter season. Highly recommend.

Jan. '26 I've worked with Cody a couple of times and he's fantastic to work with! He's very professional, nice and dies awesome work. He also offers to check multiple plumbing issues in the home if you need him to. Five stars for Cody in Plumbing ⭐️⭐️⭐️⭐️⭐️!

(Jan '26) Tim came to check out the furnace. He did awesome he was communicative and professional. Five stars ⭐️⭐️⭐️⭐️⭐️!

Update: John B. was fantastic! I worked with him twice on the same project which required a 2nd visit and he handled it. Very personable and did a great job. 5 ⭐️⭐️⭐️⭐️⭐️'s!

Update: Kenny came out to check on our furnace and hvac. He was super personable and did a great job! Thank you Kenny!

Brett came out to service my HVAC and furnace. He did a great job and was very professional and nice. Thanks Brett! 👍🏼

Great company, Michael was very thorough.

Jake was very friendly, helpful and knowledgable.

Great job!

Great service! Thorough inspection and report, without pressure to purchase more. Chris was friendly and respectful.

Rich solved our gas furnace problem!

We scheduled for one problem, Rich fixed three of them! Very happy.

Brett was great. Personable and detail oriented expertise. Checked out our furnace, changed filter, cleaned P-Trap as part of our service contract. No charge. Great reliable, honest company. We've been with Central Air for a long time.

Prompt polite and thorough

Rich, our service technician, was truly great! He was so friendly and patient, didn’t mind that I watched him work, and even explained how things work and what he was looking for. He did a thorough job, checking all of the components and offered an inclusive summary with any important issues to prioritize.

I called Central Air for maintenance servicing since it hadn’t been done since I bought the house over a year ago. Chris came out & did a thorough inspection of the furnace, A/C unit and water heater. Not only did he check the units, thermostat, and registers, but he also checked all the major components within the unit, gave me a heads up on what is likely to fail first (it’s 30 years old) as well as costs, and maintenance plan. In addition, he showed me how to change the filter and use an app to run the thermostat! He was patient, knowledgeable, and had a positive attitude. I highly recommend Central Air, and ask for Chris.

Jake was awesome - really helps to have someone come by who remembers the system and issues we’ve been having. Came here on time and was polite and helping.

Kenny was thorough, professional and a pleasure to speak to, highly recommended!

Rico was very friendly and did a great job servicing and replacing the broken part. The only negative of the overall experience was that it took 4 days for the new part for our furnace to arrive, which left us in the cold to during that time. I would hope there would be a better system in place for a faster turnaround on parts. None of that is the fault of the service workers, though, who were great. Also, I appreciate having someone here on a Saturday.

Tim worked on our gas fireplace and was professional and explained what he was doing.
He helped fix the draft and cleaned our fireplace up. Great job!

Kenny did a great job and explained in a thorough way the additional work that is needed.

Jake answered all my questions and liked my dogs. A great experience. Thanks.

Realy persrvered!!! Thanks Kenny was awesome, respectful, kind professional authentic customer service, timely and I couldn't ask for a better experience all around. Thank you!!!

On time, friendly and very knowledgeable. Rich was able to determine the issue immediately after providing the symptoms of my thermostat. The system is back to normal and will provide another update later.

Very thorough, and infomercial. Took time to do it right. Highly recommend. Maintenance plan is worth it. Thanks!

Kellan arrived on time, was polite, and maintained and inspected the furnace in a timely manner.

Jake Sanders provided a quick and professional checkup on our HVAC to make sure we’re all prepared for the winter. .

We had Kenny come out for our bi-annual heating system maintenance.Very professional, and he checked the whole system, explaining each step. We were very pleased with the service and especially how informative Kenny was and his attention to detail.

Jake was great!

Both Michael and Kenny are awesome! Very professional, knowledgeable, thorough, and friendly! Michael provided a furnace check up today and is a great representative for Central Air! Thank you.

Kellan was superb! Thanks for the maintenance service!!

Jake was kind and efficient!

Thank you so much Chris Merkle for such amazing service! You were super informational and made sure all our repairs were done and with a smile ! Thank you for all your hard work. Even coming to our house on new years !

Tim is great! Figured out the issue with my furnace- was a process of elimination and he stuck with it and got it done! Easy communication and a knowledgeable professional. Thank you Tim!

Tim was great today! He was knowledgeable and personable. Was reasonable and practical! As a single mom, I'm so grateful for the ongoing support of central air heating and cooling. Always reliable and definitely a necessary part of my home ownership journey. I was worried I'd be facing an astronomical bill, but the amazing maintenance plan is so reasonable! His hours today were completely covered. Such a welcome level of community and customer service in a world where that's not the norm.

Michael came out and diagnosed why our gas fireplace wasn't starting. He came back a few weeks later and did the repair. It seems to be working now. Thanks!

Kenny was great. He did a full inspection and maintenance on our heat pump and condenser including cleaning out all the pine needles from the condenser. He deserves an A++++++++++++

Michael was able to quickly assess the issue with my fireplace switch not igniting and fixed the wiring and the gas flue. He also made sure that the fireplace place unit was operating safely, which I appreciated very much. He was very courteous, showed up on time and made sure that he left the fireplace space cleaner than when he arrived.

Extremely pleased with our Service Technician Todd from Central Air HVAC. On time, very prompt, knowledgeable and very courteous.

Rich was great,we want him back spring!

Michael did a great job with our fireplace service! Even gave my kids a heads up every time he used the vacuum so they wouldn't get scared by the noise 😁

Tim Neville came out today to correct a loose gas line valve on my heater (previously identified by NW Natural.) He found the leak, checked all other connections, and tightened everything down again. As has every other Central Air technician who has come to my house, he was friendly, polite, protective of my floors, and tidy. Going into my attic always results in loose bits of insulation falling onto the floor; every Central Air technician has thoroughly vacuumed it all up. I always feel more secure after their visits!

Our furnace gave up on Christmas Day. What I call our Christmas miracle is that a new furnace was installed within 24 hours after calling Central Air. Amazing service, amazing consideration for their customers.

Very well done

Efficient and tidy gas fireplace maintenance and cleaning

Todd came out to maintenance my furnace and did a great job explaining the ins and outs of what was going on. Thank you!

Michael did a great job thoroughly and clearly explaining all the findings from our regular service call, answering my questions in easy to understand language. (Also, shoutout to the great scheduling/support team who always keep me posted with accurate ETA’s and flexible scheduling options. Much appreciated!)
Unlike other companies that may push opaque services and “just because” maintenance schedules, Central Air technicians have always treated me like an adult explaining WHY services are recommended and the possible risks of deferring, then let me make a decision with all the facts.
I sleep better knowing Central Air is inspecting our heating and A/C system twice a year.

Tod

Todd was on time, professional and very thorough— great service!

Michael was helpful fixing our fireplace.

John provided great service. He fixed a few minor issues, was timely and cleaned up after himself.

On 12/29/25 - Michael came and did a great job! Really appreciated his attention to detail and being clean around the house.

Todd did a great job of cleaning

Thanks!

Jake was really awesome to talk with and answered all the questions I had for him. He also explained why I didn't need a sensor installed in my house.